SegPlay® PC FAQs
For help with SegPlay® Online, click here
For help with SegPlay® Mobile click here
Q: I need to reinstall SegPlay® PC, but my authorization code does not work
A: The authorization codes are valid for a limited length of time. If you have previously purchased SegPlay® PC and need to reinstall it, send us an email at support@segmation.com and let us know that you need a new authorization code. Please also provide us with the email you used with your purchase and the approximate purchase date.
Q: I can't seem to figure out how to show more patterns
A: When you select the thumbnail picture in the upper portion of the leftside control bar, a dialog will appear which will allow you select any of your installed patterns. We'll be making this more obvious in a future release.
Q: I received an authorization code, but it doesn't work when I type in it
If possible, we recommend copying and pasting the authorization code directly from the email into the authorization code field in SegPlay® PC. You should use Ctrl-C to copy and Ctrl-V to paste. Also make sure that the email address you have entered matches the one used when purchasing SegPlay® PC
.Q: I'm having trouble uninstalling SegPlay® PC
There's a known problem which is fixed by installing a patch from Microsoft. Check the SegPlay® PC support page for more information.
Q: How can I create my own patterns to use with SegPlay® PC?
At the current time, we do not offer a solution that would allow you to create patterns yourself. Creating patterns using our Segmation™ process requires quite a bit of know how and trial and error, and image processing techniques to produce the quality patterns that we provide our customers.
For more help with SegPlay® PC issues, click here
Q: When will there be a Mac version of SegPlay® PC?
We received many requests for a Mac version. The generation of our desktop product will definitely be cross platform and support Mac computers (maybe even Linux!)
For more help with SegPlay® PC issues, click here